Multi-tenant help desk for teams that serve many clients

Every request,
relayed to the right person.

RelysHub gives each organization its own branded portal, website widget and real-time agent desk, with SLA automation and analytics built in.

Customer portal

Website widget

Guest email link

Network teamVPN, Wi-Fi

FacilitiesRooms, access

Tier 2 escalationSLA at risk

RH-1042SLA 42m left

VPN keeps dropping every hour

Routed to Network team

2 suggested articles

Features

Everything a modern support team needs

Onboard a company in minutes on shared hosting or its own domain, with data isolated at the database level.

Rules send tickets to the right department or agent, and reassign automatically when someone is away.

First response and resolution targets per priority, with early warnings before anything breaches.

New tickets, replies and status changes appear instantly for agents and customers, no refresh needed.

Relevant articles are suggested to customers while they type and to agents while they reply.

Design the intake form each organization needs, with required fields, options and attachments.

Paste one line of code on any website and accept tickets from domains you allow.

Weekly and monthly trends, channel mix, agent leaderboards, top issues and repeat customers.

How it works

01
Onboard the organization
The platform admin creates the organization, picks a plan and sends the admin their sign-in.
02
Make the desk your own
The admin sets branding, business hours, team, SLA rules, forms, templates and the widget.
03
Start resolving
Customers raise tickets from the portal, widget or a guest link, and agents work them live.